Baptist Health South Florida Receives 2023 Press Ganey Human Experience Guardian of Excellence Award® and Pinnacle of Excellence Award® in Multiple Categories
Baptist Health is recognized as a leader in Patient Experience and Physician Experience within the healthcare industry, signifying the best practices businesses should consider implementing in a new year
CORAL GABLES, FL - January 12, 2024 - Baptist Health South Florida today announced that it has been named a 2023 Human Experience (HX) Guardian of Excellence Award® and Human Experience (HX) Pinnacle of Excellence Award® winner in multiple categories by Press Ganey, the global leader in healthcare experience solutions and services. These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience and physician experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, Baptist Health South Florida is in the top 5% of healthcare providers in delivering excellence in the following categories at the corresponding Baptist Health South Florida facilities in the last year:
• Guardian of Excellence - Patient Experience - Emergency Department, Baptist Health Hospital | Doral
• Guardian of Excellence - Patient Experience - Outpatient Services, Baptist Health Diagnostic Imaging | Tamiami Trail
• Guardian of Excellence - Patient Experience - Ambulatory Surgery, Baptist Health Surgery Center | Bethesda West
• Guardian of Excellence - Patient Experience - Inpatient, Baptist Health Mariners Hospital
• Guardian of Excellence - Physician Experience – Academic (medical school-affiliated facilities), Baptist Health Doctors Hospital
• Guardian of Excellence - Physician Experience – Academic (medical school-affiliated facilities), Baptist Health South Miami Hospital
As winner of the HX Pinnacle of Excellence Award®, Baptist Health is among the three top-performing organizations in the following categories on the basis of extraordinary achievement:
• Pinnacle of Excellence - Physician Experience - >75 returned physician surveys, Baptist Health Doctors Hospital
• Pinnacle of Excellence - Physician Experience - >75 returned physician surveys, Baptist Health South Miami Hospital
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“Achieving awards like the Press Ganey HX Guardian of Excellence Award® in Patient Experience requires a commitment to continuous improvement and a patient-centered approach,” said Jean Putnam, Baptist Health South Florida’s Chief Nurse Executive who oversees patient experience for the organization. “This recognition highlights our ongoing efforts to elevate the patient experience and to maintain the highest standards as we care for our community. We are steadfast in our mission to continuously improve, innovate, and provide exceptional care for our patients, and this recognition is a testament to the incredible work of our colleagues around the health system.”
“This accolade is a reflection of Baptist Health South Florida's commitment to delivering outstanding experiences for both our patients and our physicians,” said Jack Ziffer, M.D., Chief Physician Executive for Baptist Health. “The recognition in physician experience affirms the positive impact of our collaborative approach, emphasizing both patient satisfaction and professional fulfillment. We will keep advancing medical education, fostering a culture of continuous improvement, and prioritizing the well-being of both our patients and our exceptional healthcare professionals.”
"This award symbolizes Baptist Health’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience," said Patrick T. Ryan, CEO and chairman at Press Ganey. "It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements."
About Baptist Health South Florida
Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 200 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned institutes specializing in cancer care, brain and spine care, heart and vascular care and orthopedic care. In addition, it includes Baptist Health Medical Group; Baptist Health Quality Network; and The Baptist Health PineApp, a virtual health platform. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and is the most awarded healthcare system in South Florida by U.S. News and World Report. For more information, visit BaptistHealth.net/Newsroom and connect with us on Facebook, X (formerly Twitter), Instagram, TikTok and LinkedIn.
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
# # #
