Visitor Information
For the health and safety of our patients, our visitor policy is as follows:
- Visiting hours are from 7 a.m.-9 p.m.
- After 9 p.m., the main lobby will be closed and the entry access will be located through our Lake Pavilion. The exit access during this time will be through our Emergency Department. Our main lobby opens daily at 7AM. Please see our map for more details on the evening entry and exit points.
- Labor & Delivery and Maternity patients may have two visitors present at all times. Maternity patients may have children/sibling visitors post-delivery. Minors must be accompanied by an adult.
- NICU visitation hours are 24/7. Two visitors at a time.
- Elective surgery patients may be accompanied by one visitor in pre-procedure/surgery area if space permits. Two visitors are allowed in our waiting areas.
Active screening for symptoms is taking place at entrance to the Emergency Room only.
The visitation policy is managed by the Patient Experience and Security teams. They may be reached at 1-833-Mybaptist.
Updated 9/30/22
Parking
Campus Map
Classes & Events
To learn more about the classes & events being held at Baptist Hospital, click here.
Volunteer Opportunities
Thank you for your interest in volunteering for Baptist Hospital and offering your time and talent to make a difference in the lives of our patients and families.
Our volunteers come from all walks of life and bring countless skills and abilities with them. They are retirees, professionals, former patients, homemakers, military personnel, college and high school students, to name a few. From their volunteer experience, they gain added job skills, a broader network of connections, school credit and a feeling of purpose from donating time to helping others. As one of our valued hospital volunteers, you will have the opportunity to provide a helping hand where needed, make a positive change and meet many new people.
To join our team of volunteers, contact Volunteer Services or submit one of the applications below:
Phone: 786-596-6575 (Monday-Friday, 9:00AM – 5:00PM)
Email: BHVolunteerServices@BaptistHealth.net
Adult Volunteer Application
Undergraduate/Graduate Students
Teen Volunteer Application
Gift Shop
Retail Therapy Gift Shop at Baptist Hospital is located in the main lobby of the hospital.
Hours of Operation
Monday - Friday: 9:00am - 7:00pm / Saturday: 11:00am - 5:00pm / Sunday: 12:00pm - 5:00pm To place an order call the Retail Therapy Gift Shop at 786-594-9455 or send an email to giftshop@baptisthealth.net.
Forms of payment accepted include Visa, Master Card, American Express and Discover Card.
Deliveries to a patient's rooms can be arranged.
Other items are available upon request, including candy, balloons, perfume, sundries, games and much more.
Baby Stroller Permits are available at this location.
Insurances Accepted
To view the insurances accepted at this hospital, click here.
Pricing
Healthcare needs are sometimes unpredictable. The cost of medical services shouldn’t be. At Baptist Health, our Central Pricing Office gives you accurate, out-of-pocket pricing information to help you avoid the financial guesswork.
Learn MoreResources
Patient Portal
Patient Rights & Responsibilities
Requesting Medical Records
International Patients
Nursing Services
Through shared governance, Baptist Health nurses provide superior evidence-based patient- and family-centered care utilizing a professional model of practice. By embracing leadership, collaboration and service excellence, they demonstrate advocacy and support for staff, patients, families and physicians.
Learn More
Pediatric Emergency Care
Baptist Health and Nicklaus Children’s Health System are working together to ensure that the children in our community continue to receive the highest quality emergency care. The pediatric emergency physicians at Baptist Hospital are now part of Nicklaus Children’s Pediatric Specialists, the medical group practice of Nicklaus Children’s Health System.
Our physicians will continue to provide the high-quality, compassionate care you have come to expect. Through this collaboration, they will also have access to the extensive array of pediatric subspecialists on Nicklaus’ medical staff to support your child’s specialized care needs.
Pediatric patients treated in a Baptist Health emergency department and requiring hospital admission will be transferred to Nicklaus Children’s Hospital to receive ongoing care. Baptist Hospital continues to provide neonatal intensive care, pediatric oncology services and inpatient oncology care as well as outpatient pediatric general surgical care.
Expecting a Baby?
When your baby is born at a Baptist Health hospital, you can expect a warm, welcoming, highly professional atmosphere. Baptist Health Pregnancy and Childbirth Services offer families a comfortable, relaxing environment in which to welcome their newest family member. Our caring staff takes a patient- and family-centered approach to care, guiding and supporting you throughout the birth experience. To provide you with the best possible childbirth experience, Baptist Health facilities are equipped with advanced technology to ensure excellent medical care for mothers and newborns.
Nominate a Nurse
If you are a patient, family member, medical staff, support staff or volunteer, and would like to nominate a deserving nurse for The DAISY Award, click here.
Awards & Accolades
Your generosity can make a difference in the lives of those who need it most.
*Estimated wait times are estimates only and cannot be guaranteed. While your medical condition will be evaluated by a qualified health care professional after your arrival, The estimated wait time indicated is the average estimated time it will take for you to be seen by a treating medical professional (physician, nurse, practitioner or physician assistant.
Depending on your medical condition and that of other patients at the center, the estimated wait time can change since patients are seen based on the severity of their condition, and the more critical patients are seen first. This estimate is provided for information purposes only and cannot be guaranteed.
During your visit at our facility, you may receive services from our facility as well as from other health care providers. You may receive a separate bill from these other health care providers, and they may or may not participate in the same health insurance plans as the facility. You should contact the health care providers who may render services to you for a list of the insurance plans with which they participate. You may also request from the facility and other health care providers a personalized estimate of charges. For a list of health care providers and medical practices who may provide services to you during your visit a Baptist Health facility, click here.
If you have any questions regarding a separate statement/invoice you received from a health care provider, please contact the specific health care provider’s or group’s billing offices.
If however, you have any questions or concerns directly pertaining to your Baptist Health facility bill, please contact our Patient Financial Services Department at 786-596-6507.
Additional information regarding patient billing and collection procedures, our financial assistance policy and charitable care program is available on our site.
Good Faith Estimate
If you are uninsured, you have a right to receive a Good Faith Estimate of Expected Charges under the No Surprises Act. Learn more.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more.
Resources for Hospital Data
Florida's Agency for Health Care Administration (AHCA) makes available data on hospital prices and performance on their Internet website at FloridaHealthFinder.gov and Pricing.FloridaHealthFinder.gov. The data on hospital prices and performance are based on a compilation of charges for the average patient. A patient's bill may vary from the average shown, depending upon the severity of illness and individual care needs. The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and that actual costs will be based on services actually provided to the patient.