Patient Portal Sign In Help

• For a short video on how to activate your account, click here. 

• This username will be the same username chosen when you first enrolled. If you have forgotten your username, please visit us here.
• You will not need to provide your old password. We request you choose a safe and secure new password.
• For a short video on how to update your username, click here.
• For a short video on how to update your password, click here.

• For a short video on how to unlock your account, click here. 

• Baptist Health will be allowing you to leverage this single set of credentials with all your digital services. Your account activation will allow you to continue to leverage the features provided on myBaptistHealth.

• If you no longer wish to use myBaptistHealth, you do not have to take any further steps. However, as part of your care provider history, we are legally required to send you certain types of communications, and those may continue.

• Each time you request a token, the previous token is expired. Please allow your email provider some time to deliver your request, to ensure that you are going to input the most recently generated token.
• Also, if you are copying and pasting, ensure all spaces are removed. Your input should not include spaces before or after the token.

• Please choose a question and answer combination that allows your answer to be more than 8 characters long.

Patients of most Baptist Health facilities can use their Baptist Health account to access self-service features in the PineApp or online.

At the moment, this service is unavailable to patients of Bethesda Hospital and Boca Raton Regional Hospital.

If you have never visited a Baptist Health location:

• Download the Baptist Health PineApp from your mobile app store or visit us online here.
• On either the PineApp or online, select “Create Account” and provide the information requested. All fields with an asterisk (*) must be completed.
• Remove any non-letters, such as spaces, apostrophes and hyphens, from your first name and last name. For example, if your last name is Martinez-Ramos, you should enter it as Martinezramos.

If you have previously visited a Baptist Health location (other than Bethesda Hospital or Boca Raton Regional Hospital), please follow these steps:

• Download the Baptist Health PineApp from your mobile app store or visit us online here.
• On either the PineApp or online, select “Create Account” and provide the information requested. All fields with an asterisk (*) must be completed.
• Please be sure to use the same information –– name, date of birth, sex, email address and phone number –– that you provided during your last visit.
• Remove any non-letters, such as spaces, apostrophes and hyphens, from your first name and last name. For example, if your last name is Martinez-Ramos, you should enter it as Martinezramos.
• You must use the same email address that you provided at your last visit.
• If you have never provided an email address, you must use the same mobile number you provided at the time of your last visit.

Your username is chosen when you create your account. If you ever forget it, please use the “Forgot Username” feature to receive a reminder of the username you chose.

Please note that you will only have one username and password to access your Baptist Health account online or on the PineApp.

To ensure security and consistency for your medical records, some information fields require that our Healthcare Information Management team review the change requests. To update any information in these fields, please contact us at 866-692-1500 (my PineApp Support team).

Currently, only patients 18 years and older may create their own Baptist Health accounts. If you are an authorized representative requesting access to a minor’s or other dependent’s record, for a visit to a location other than Boca Raton and Bethesda:

1. Visit My Baptist Health Patient Portal Support.
2. Choose “All Other Baptist Health Locations” 
3. Select “I need to sign up for a Baptist Health account” as answer to [What can we help you with?].
4. Select “Someone else (i.e., Child)” as answer to [Who needs an invitation to create a Baptist Health account?].
5. Complete all fields with the requested information, including information matching the patient’s record.

• Please use the "Forgot Username" link to have your username sent to you.

• Please use the "Forgot Password" link to reset your password.

Please contact us at 866-692-1500 (my PineApp Support team) or myBaptistHealth@BaptistHealth.net with the following information in order for us to update your information on file.

• Full name
• Date of birth
• Email address
• Address and ZIP code
• Phone number

If you have previously visited a Baptist Health location, please follow the rules for account creation.

If you have never visited Baptist Health or still experience issues, please call 866-692-1500 with the following information:

• Full name
• Date of birth
• Email address
• Address and ZIP code
• Phone number

Your Baptist Health account may need to be activated. If you had access to the myBaptistHealth portal before Jan. 14,2022, and have not yet chosen your new password, please visit this page, click on “Need help signing in?” and select the “Account Activation” option.

If you are still experiencing issues signing up, please call 866-692-1500 or (if you have previously been a patient) email us at myBaptistHealth@baptisthealth.net with the following information:

• Full name
• Date of birth
• Email address
• Address and ZIP code
• Phone number

If you are still experiencing issues signing up, please call 866-692-1500 or (if you have previously been a patient) email us at myBaptistHealth@baptisthealth.net with the following information:

• Full name
• Date of birth
• Email address
• Address and ZIP code
• Phone number